Return Policy

Thank you for shopping at Mylunza.com.

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be in its original packaging and must be unused or in the same condition that you received it.

To initiate a return, please contact us at info@mylunza.com

If your return is approved, we will provide you with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, you can always contact us at info@mylunza.com

Return Method

Returns can be made by sending the package back to us using a postal or courier service.

Return Shipping Label

Defective or Damaged Product

Mylunza.com will provide a prepaid return shipping label at no cost to the customer.

Customer Remorse / Change of Mind

The customer is responsible for arranging and paying for the return shipping costs.

Return Costs & Refunds

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will evaluate the issue and work quickly to resolve it.

If the product is defective or incorrect, the return is completely free of charge. Mylunza.com covers the return shipping costs, and no handling or restocking fees will be charged.

Customer-Initiated Returns

If you wish to return an item because you changed your mind or ordered the wrong product, you are responsible for the actual return shipping costs. Mylunza.com does not charge any handling or restocking fees.

Non-Returnable Items

Unfortunately, we cannot accept returns for:

Gift cards.
Promotional or clearance items that are explicitly marked as non-returnable.

Exchanges

The fastest way to receive a different item is to return your original purchase. Once your return has been approved, you can place a new order for the desired product.

Refunds

Depending on the circumstances, we may offer a replacement, exchange, or refund.

Once your return has been approved, your refund will be processed to your original payment method within 7 business days. Please note that it may take additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at info@mylunza.com

Return Policy

Return Policy

Return Method

Return Shipping Label

Return Costs & Refunds

Damaged, Defective, or Incorrect Items

Customer-Initiated Returns

Non-Returnable Items

Exchanges

Refunds

Company Information